Our sustainability strategy



We start with ourselves to make the world a safer and more sustainable place. We reduce our environmental footprint by optimizing our own operations and supply chain.

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We invest in people by helping them achieve better results and creating a safe and comfortable working environment. We stick to the sustainability principles all along the customer journey and leverage technology to improve life and make a significant impact on social development.

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We integrated our commitment to responsible business practices into our OneRetail strategy, risk management processes and corporate governance framework.

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Our public goals and commitments

Fostering a circular economy and waste management

Increasing e-waste collection and recycling to 10 ktpa

Rolling out the e-waste recycling program across 100% of our regions of operation

Expanding the audience of our circular economy programs to at least 10 million people

Achieving an 85% recycling rate for the waste generated in our stores and DCs

Promoting goods related to conscious consumption and an environmentally sustainable lifestyle

Having 20% of revenue generated by products conducive to a healthy and environmentally conscious lifestyle

Fostering an environment that drives learning and growth

Offering equal training opportunities to 100% of employees


Filling at least 60% of vacancies by internal candidates


Achieving an employee engagement rate of at least 80%


Maintaining the minimum wage of full-time employees at a level exceeding the statutory minimum wage by at least 20%

Safety, inclusivity and diversity

Boosting diversity in our teams at all levels


Maintaining a «zero incident safety culture»


Offering access to physical and mental health support programs to 100% of employees


Training 100% of employees in diversity, inclusivity and anti-discrimination on an annual basis


Making 100% of the Group's online and offline stores accessible for people with disabilities

Developing local communities

Having at least 15% of employees participate in nation-wide volunteer programs at least once a year


Helping more than 2 million people through the Group’s charitable initiatives (directly and/or indirectly)

ESG integration into corporate governance

Integrating sustainable development principles into corporate culture


Disclosing non-financial information to enhance transparency


Maintaining a transparent and responsible supply chain


Developing partnerships for sustainable development


Data security

Providing annual training in personal data protection and information security to 100% of employees

Reducing GHG emissions


Reducing Scope 1 and 2 emissions in our own operations by 30%

Reducing Scope 3 emissions in our supply chain by 20%

Achieving carbon neutrality in our own operations

Достичь углеродной нейтральности в собственных операциях