Consistency, transparency and accountability are key priorities in everything we do.

The Board of Directors of PJSC and other corporate governance bodies are committed to full compliance with the Corporate Governance Code approved by the Bank of Russia, as well as international best practices. We believe that building a strong corporate governance model is among the key drivers of trust and partnership in our relations with shareholders, investors, and the general public.

The Group has also developed a comprehensive action plan to deliver on our sustainability strategy and identified areas for improvement to help bring our ESG aspects of corporate governance to the next level and make us more transparent and open to all our stakeholders. Some of the steps to achieve this are:


Publicly disclosing policies that support the achievement of the Sustainable Development Goals


Engaging with stakeholders to promote responsible consumption practices


Improving sustainability disclosure and obtaining ESG ratings

Data security

We treat privacy and cybersecurity as critical components of a shopping experience and have been introducing cutting-edge information security technologies to minimize the likelihood of confidentiality breaches for our employees and customers. As part of these efforts, we adhere to the Information Security Policy, Regulation on Confidential Information, and Personal Data Processing Policy, which set out the key principles of what we do in this area.

Our employees and the employees of our partners need to be cybersecurity ambassadors for our customers. To that end, we are improving our systems and training employees in personal data security and handling data. This will strengthen our approach to security by introducing multiple layers of protection and reducing the risk of failure of any single management tool.